- Conducting internal audits; - Organizing and coordinating external (certification/surveillance) audits; - Ensuring activity planning; - Ensuring the development/updating of internal documents; - Administering the module in the EDM (Electronic Document Management) system; - Interaction with subsidiaries and affiliated organizations; - Assessing internal customer satisfaction; - Organizing top management review at KMG.

Business Center "Samruk-Kazyna Tower" *Leadership of a team of specialists responsible for the operation and maintenance of a Class A business center. *Organization and supervision of the technical dispatch center, ensuring uninterrupted operation of automation systems and structural monitoring of the building. *Management of the maintenance of electrical power equipment, uninterruptible power supplies, lighting systems, and metering devices. *Coordination of the operation and maintenance of ventilation, air conditioning, heating, and cooling systems, including monitoring of metering devices. *Organization of maintenance for water supply systems, stormwater and domestic sewage systems, in compliance with sanitary standards and design requirements. *Management of the maintenance of automatic gates, revolving doors, and barriers. *Organization of sanitary and utility services for the facility, including supervision of cleaning services in accordance with current standards. *Implementation of measures to optimize operational processes, resulting in a 12% reduction in maintenance costs. *Ensuring uninterrupted equipment operation, leading to a 30% reduction in downtime. *Development and control of the facility’s operational budget, achieving a 20% reduction in operating expenses. *Improved energy efficiency by implementing an Energy Management System (EMS) based on international standards. Developed and executed a comprehensive energy efficiency program, resulting in significant cost savings and reduced environmental impact. *Training and development of the specialist team, implementation of new work standards.

*Maintenance and operation of Tengizchevroil (TCO) facilities at Tengiz field - all accommodation blocks and administrative buildings of TCO Village, Shanyrak Village, Orken Village, Construction Compound, RipSera. *Leading and managing a general maintenance team of over 400 people. *Leading and managing the maintenance team - Engineers and Supervisors in the areas of: Electrical, Mechanics, HVAC, Construction and Installation crew, Plumbers, etc. *Organization and control of execution of Planned preventive maintenance, seasonal works (preparation for summer season, preparation for heating season). *Improved the process of correct and timely execution/closing of work orders, which increased KPI above 90% and reduced the number of repeated requests. *Processed over 150 requests for project works - general construction works in administrative buildings, repair and modernization of engineering systems (mechanical/ HVAC/electrical), repair and modernization of technical premises, exterior works. *Optimization of the organizational chart of the Tengiz TCO facilities maintenance team. *Control and ensure compliance with all TCO HSE procedures - training of personnel, control of compliance certificates up-to-date. *Interaction with the Customer - supervising TCO unit, site managers, etc. Quality Assurance (QA/QC) Actions: *The following procedures were developed and implemented: 1) procedure for processing requests for project work - inspection, preparation of defective act, calculation of project quotation, execution of approved requests, quality control (QA/QC checklist), project completion report. 2) Documented internal audit procedure of the Facilities Services Department - development of audit checklist forms, audit report, audit plan, audit program. 3) Documented procedure for tracking and coordinating the purchase of materials and supplies - this allowed tracking of the status of the purchase for each line manager/applicant. Documented procedures were approved and presented to TCO. - Quality assurance of work order closure - preventive maintenance (PPM), corrective maintenance (CM). Manage the work order quality assurance process - organizing the QAQC team's quality assurance process, liaising with the CMMS team and reporting to TFM TCO. - Responsibility for the development with the service provider of the Asset Register Facilities Maintenance Directorate, PPM Plan, Standard Operating Procedures (SOP), Quality Management System including QA/QC plan, non-conformance management procedures, maintenance strategy.

*Acceptance of new facilities of Abu Dhabi Plaza project - quality control of construction works, preparation of defect reports, control of remedial actions. *Quality control of maintenance of Abu Dhabi Plaza facilities - preventive maintenance, repair and modernization of equipment, daily maintenance, elimination of discrepancies (damages, leaks, etc.). * Develop and Implement procedures and policies for PPM, Corrective maintenance, Landlord modification and additional projects work including but not limited to MEP systems and sub-systems including Fire Life Safety systems, Civil and Building Fabric works construction, installation, inspection and testing and commissioning, hand over and further operation and maintenance. * Monitoring, planning and participation in maintenance work, make sure that the staff complies with the plan, schedule, instructions on methods, manufacturer's recommendations. * Monitoring Help Desk support requests and ensure proper and timely closure of relevant reports. * Execute operational Audits, ensure its timely and proper closure by personnel. * Ensuring implementation of all QA/QC procedures and compliance with agreed Protocols. * Track and monitor Closeout documentation received from PDT, such as, Acts, Fits, RFICs, Warranties, As-Builts, OMMs. * Preparing, organizing and, if necessary, conducting initial orientation, professional development, training plans and specialized trainings for organization staff. * Responsible for tracking any landlord changes and ensure related documents are updated and archived accordingly (As-Builts, Method Statements, Coordination layout). * Responsible for ensuring all new consultants and contractors are executing their works in accordance with agreed QA/QC plan documents (RFITs, NCR, Close- out, Trade lists).

*Business center operations, budget coordination and execution of maintenance contracts for engineering systems and equipment. *Planning, organizing, maintaining and managing the operation and reliability of the Emerald Quarter buildings and overall infrastructure. *Establish and monitor emergency prevention processes, building maintenance programs and processes for ongoing maintenance oversight by authorities. *Supervise and coordinate administrative services including hiring, evaluating, training, firing of skilled and technical/support staff such as locksmiths, dispatchers, janitors, carpenters, movers, etc. *Organize and manage construction projects to modify commercial and office space, such as the Green Office project at Emerald Quarter Business Center. *Building budget planning for maintenance and comprehensive operation of the business center - Developing draft business plan (budget), Defending the business plan in front of KMG Business Planning Committee. *Control of budget execution, reporting on budget implementation. *Coordination of the contractor providing services for complex operation of the building - control over fulfillment of contractual obligations. *Planning processes of the department's activities - developing, coordinating and approving work plans; controlling the fulfillment of planned activities; preparing reports on the fulfillment of planned activities. *Supervise the provision of leasing services for office, warehouse and commercial space in the building and develop a methodology for the building leasing process, improving the quality of KMG-C services in the building.

- Support of services for the development and implementation of a quality management system according to the standards of MS ISO 9001:2008, ISO 14001:1999, OHSAS 2007. - Internal and external audits of quality systems. - Organization of seminars on training internal auditors of quality management systems - Participation in the field seminar "Mangystau Sapa-2010" - Training and practical application of Kaizen principles in production. - Preparation of companies for certification.

- Performing of internal audits. - Development of internal regulatory documents - regulations on the division and job descriptions. - Control of document flow in accordance with the requirements of ISO 9001-2000(8). - Study, development and implementation of new proposals for the development of QMS. - Development of quality objectives. - QMS monitoring in the process. - Preparation of analysis by senior management. - Support of third-party audit activities.