Corporate Knowledge Manager & Professional Communities coordinator

Since 1993, Netcracker Technology has been developing and implementing unique IT solutions for more than 250 customers worldwide, mostly telecom providers. We create dozens of innovative products and lead the global market of BSS/OSS solutions ready to be used in the cloud environment. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the cloud's opportunities, virtualization, and the changing mobile ecosystem. It is very important for our business to assure effective horizontal knowledge sharing between the teams – webinars, meetups & summits, video library with effective navigation system, motivation system for internal experts, chats to assure the quick support – questions and answers, announcements for new training , new features, tools, practices, space to either to revise or receive new ideas, etc.

We are currently looking for Corporate Knowledge Manager & Professional Communities coordinator.

Responsibilities:

1. Identify the existing communities and centers of excellences and just strong and enthusiastic teams via the communication with heads of business practices, heads of departments and key experts there
2. Promote new & existing communities among the target audience (Netcracker employees only)
3. Manage the integrated landing page, the events schedule for all the communities

• Manage the landing pages and framework for each existing and starting communities: the meetup schedule, the expectations & proposal for future meetups and brainstorms, the passed meetup materials, chats for quick communication and expert assistance, training and informational

4. Identify not answered questions in chats and discover the experts who may help

5. Monitor the communities activity, stimulate it when required (quizzes, announcements, hackatons, awarding, schedule the series of meetups etc)

6. Coordinate the webinars, meetups including invitations, dry runs, the speakers preparation and even training, the event moderating and post event processing (feedback collection, video processing & publishing)

7. Manage the coverage of the “skills points” within the active communities, discover the potential core teams for the required skills points (topics)

8. Assure transparency of the communities efficiency for the top management team

9. Coordinate the centralized hall of fame for knowledge sharing activities (communities core team, the events speakers and active contributors, authors of popular video, onboarding & reskilling mentors), work with local authorities (HR, Regional Director) to assure local awarding and reuse it as a promo-input for global needs

10. Identify the external training events & materials useful for the community, assure the purchase including all required approvals

Requirements:

• Higher Education (Technical as a plus)
• Experience in corporate knowledge management organization, coordination of professional communities, summits delivery
• Excellent communication and coordination skills and fluency in English are an absolute must.
• Experience in work in distributed, multinational teams
• Telecom domain basics, IT/SE skills outlook as a plus
• Quick leaner, stress tolerance, multitasking, self-sufficiency, proactivity