Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment which benefits our employees, patients and communities.

Duties & Responsibilities

• Executing all day-to-day activities regarding customer order management (order taking, processing, billing, returns) if applicable
• Ensuring of supply chain and customer order management activities are in line with regulations and in compliance with corporate and regional guidelines
• Managing and optimizing of all processes from outbound logistics to customers if applicable
• Improving customer service performance and management, providing operational support and line management to representative
• Leading the implementation and ensure execution in line with BI's customer contact strategy at (R)OPU level
• Ensuring standard process executions in customer service to Ensure efficiency gains
• Order management process
• Identifying logistics improvements and CI, and coordinate gain-share opportunities with 3PL providers
• Managing operations with 3PLs on a day-to-day basis (e.g goods receipt and release)
• Managing the local logistics and distribution in line with best practices and regulatory requirements in alignment with the quality assurance team
• Managing the inbound part (shipments from RCV) to warehouse distribution and customs processes
• Coordinating inventory reconciliation, identifying any variance and resolving stock issues
• Directly responsible for the process and documentation of goods destructions

For this position we offer an interesting salary package considering your expertise and personal competencies as well as your professional experience. An overpayment is possible. Moreover, we offer our employees a variety of attractive social benefits which will be introduced in the personal interview.

Requirements

• Higher pharmaceutical education
• Prior relevant experience in pharmaceutical industry
• Very good communication and interpersonal skills within a complex environment
• Excellent analytical skills
• Ability to cope with high work load in a dynamic environment
• Fluency in written and spoken English
• Solutions oriented
• Multicultural background or intercultural-minded

Our Culture

Innovative medicines for people and animals have for more than 130 years been what the research-driven pharmaceutical company Boehringer Ingelheim stands for. Boehringer Ingelheim is one of the pharmaceutical industry’s top 20 companies and to this day remains family-owned. Day by day, some 50,000 employees create value through innovation for the three business areas human pharmaceuticals, animal health and biopharmaceutical contract manufacturing. In 2016, Boehringer Ingelheim achieved net sales of around 15.9 billion euros. With more than three billion euros, R&D expenditure corresponds to 19.6 per cent of net sales.