Customer Support Manager
Уровень дохода не указанОпыт работы: 3–6 лет
Полная занятость
График: 5/2
Рабочие часы: 8Вечерние или ночные смены
Формат работы: удалённо
What you'll be getting up to:
- Managing the customer support team’s day-to-day function.
- Implementing customer support processes to enhance customer satisfaction.
- Responsible for the customer service, operations, and employee management functions of the team.
- Directs and coordinates activities concerned with the efficient and effective operation of the team within company guidelines, policies, and budget.
- Accessing support statistics and preparing detailed reports on the findings.
- Ensure key performance indicators and company expectations are met.
- Interviewing and hiring new employees.
- Establishes and coordinates training and development for team support engineers and customer care representatives.
- Work closely with the executive department head in the formulation of campaigns, promotions, and compensation plans to direct and motivate team staff in the pursuit of defined goals.
- Develops and drives an efficient process for setting benchmarks and performance criteria within the team.
- Responsibilities include performance appraisal, rewarding, and disciplining employees.
- Analyze/Prepare forecasted metrics, comparing to actual performance and explaining variances.
- Ensure teams are proficient in their job skills and provide constant follow-up training, feedback, and recommendation to improve performance.
- Analyze and adjust staffing levels and skills mix to meet fluctuations in contact demands.
- Manage information flow between the team and other departments, including product development and customer service.
- Establish and supervise procedures, manuals, workflows, guidelines etc.
- Any task assigned by Superior.
Requirements:
- Applicants must possess at least a Bachelor's/College Degree, any field
- Must have good Kazakh, Russian, and English Language communication skills, both written and spoken.
- Customer service experience is preferred
- Proficient in MS Office
- Flexible in shifting schedule
- Ability to work under pressure and maintain a positive frame of mind
- Ability to prioritize, multi-task and delegate duties
- Supportive of company goals and objectives, deliver departmental/team results and key objectives.
- Well-developed arbitration skills with the ability to remain impartial.
- A good understanding of the Gaming Industry
- Display willingness to learn/fast learner
**Applications in English only please
How to Apply for the Job
To apply for this position, please submit your application through our official career site. Visit https://careers.sportserve.co/jobs/5209956-customer-support-manager-kazakh-russian-and-english-language to view the job details and complete your application.
Навыки
- Английский язык
- Customer Service
- Пользователь ПК
- Customer Experience
- Customer Support
- Team management
- Казахский — C1 — Продвинутый
- Русский — C1 — Продвинутый
- Английский — C2 — В совершенстве
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Вакансия опубликована 10 декабря 2024 в Астане