Customer Support Manager

Уровень дохода не указан

Опыт работы: 3–6 лет

Полная занятость

График: 5/2

Рабочие часы: 8Вечерние или ночные смены

Формат работы: удалённо

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What you'll be getting up to:

  • Managing the customer support team’s day-to-day function.
  • Implementing customer support processes to enhance customer satisfaction.
  • Responsible for the customer service, operations, and employee management functions of the team.
  • Directs and coordinates activities concerned with the efficient and effective operation of the team within company guidelines, policies, and budget.
  • Accessing support statistics and preparing detailed reports on the findings.
  • Ensure key performance indicators and company expectations are met.
  • Interviewing and hiring new employees.
  • Establishes and coordinates training and development for team support engineers and customer care representatives.
  • Work closely with the executive department head in the formulation of campaigns, promotions, and compensation plans to direct and motivate team staff in the pursuit of defined goals.
  • Develops and drives an efficient process for setting benchmarks and performance criteria within the team.
  • Responsibilities include performance appraisal, rewarding, and disciplining employees.
  • Analyze/Prepare forecasted metrics, comparing to actual performance and explaining variances.
  • Ensure teams are proficient in their job skills and provide constant follow-up training, feedback, and recommendation to improve performance.
  • Analyze and adjust staffing levels and skills mix to meet fluctuations in contact demands.
  • Manage information flow between the team and other departments, including product development and customer service.
  • Establish and supervise procedures, manuals, workflows, guidelines etc.
  • Any task assigned by Superior.

Requirements:

  • Applicants must possess at least a Bachelor's/College Degree, any field
  • Must have good Kazakh, Russian, and English Language communication skills, both written and spoken.
  • Customer service experience is preferred
  • Proficient in MS Office
  • Flexible in shifting schedule
  • Ability to work under pressure and maintain a positive frame of mind
  • Ability to prioritize, multi-task and delegate duties
  • Supportive of company goals and objectives, deliver departmental/team results and key objectives.
  • Well-developed arbitration skills with the ability to remain impartial.
  • A good understanding of the Gaming Industry
  • Display willingness to learn/fast learner

**Applications in English only please

How to Apply for the Job

To apply for this position, please submit your application through our official career site. Visit https://careers.sportserve.co/jobs/5209956-customer-support-manager-kazakh-russian-and-english-language to view the job details and complete your application.

Навыки

  • Английский язык
  • Customer Service
  • Пользователь ПК
  • Customer Experience
  • Customer Support
  • Team management
  • Казахский — C1 — Продвинутый
  • Русский — C1 — Продвинутый
  • Английский — C2 — В совершенстве

Вакансия опубликована 10 декабря 2024 в Астане

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