Application Analyst
Уровень дохода не указанОпыт работы: 3–6 лет
Полная занятость
График: 5/2 или свободный
Рабочие часы: 8
Netcracker Technology Corp. (an NEC company), a large software development company and leading provider of OSS/BSS Solutions (incl. Telecommunications Operations and Management Solutions), has an opening for:
Senior Application Analyst (Customer Assurance)
Responsibilities:
- Provide timely and effective technical support for Netсracker's applications and/or products, which includes the following activities: Identify, analyze and troubleshoot technical issues, provide workaround to eliminate client’s business impact; Provide cost-effective solution for issues within Netcracker software; Review and assess customer calls and change requests, and stream them according to customer priorities, contractual obligations and Netсracker business approaches; Manage and monitor the customer issue lifecycle within Netcracker organization; Work with client’s and/or Netcracker’s ticket tracking portal;
- Interact with all teams involved into support of complex multi-application systems (CRM, Provisioning, Integrations, Billing, etc.);
- Build and maintain incident and problem management processes (ITIL);
- Manage a team of Application Analysts, both frontend (at client’s side) and backend (in the off-site), ensuring SLA compliance;
- Work directly with solution delivery, product management, quality assurance and other teams to develop and improve products and services and troubleshoot software problems;
- Work as part of the telecom service providers’ transformation program, providing wide range of services, such as Application Delivery (UAT participation), Application Support, Hosted or Remote Managed Services;
- Handle customer meetings and presentations;
- Work on-site at telecom operator premises as required to provide services for Production systems for varying periods of time;
- Evaluate the effort required to perform support service for the specific part of the application;
- Set up knowledge transfer procedures for supported applications between delivery and support teams;
- Bring on-board and educate new application support team members;
- Handle and resolve project risks and escalations from customers;
Requirements:
- Higher technical education;
- 3+ years of experience in technical support of software applications or products;
- At least 2 years of work experience with Application and DB environments (e.g. WebLogic server and Oracle server);
- Excellent communication and interpersonal skills;
- Ability to assume a leadership role; owning the job; organizational and coordination skills;
- Responsibility and focusing on results;
- Consistently sound level of judgment and professional conduct;
- Ability to multi-task, work under pressure, meet challenging deadlines;
- Strong troubleshooting and problem-solving skills; quick learner;
- Knowledge of SQL for querying Oracle DB;
- Knowledge of SW development/implementation methodologies (Agile and Waterfall);
- Spoken and written English (Spanish, German, Italian, French, Portuguese and Japanese will be considered as advantage);
- Willingness and ability to travel;
Would be a plus:
- Knowledge in OSS/BSS solutions, including Batch and Real Time Billing products;
- Enterprise software, telecommunications or call center background;
- Knowledge and experience in management of containerized applications: openshift, kubernetes, docker;
- Experience in Linux system administration (Red Hat, CentOS, Ubuntu);
- Knowledge and experience in virtualization technologies: KVM, Openstack, VMware;
- Knowledge of PostgreSQL database, Mongo DB, Cassandra DB Arango DB;
- Knowledge and experience in DevOps methods (Jenkins, Git, Artifactory);
- Knowledge and experience in JAVA-based solutions administration;
- Knowledge of programming languages (Python, Ruby);
- Knowledge and experience in scripting (Ansible, bash);
- Knowledge of HAproxy, Pacemaker, Corosync;
- Knowledge of networking;
- Experience in PaaS implementation projects as system engineer;
- Experience in support of highly available solutions with Linux platform;
- Knowledge of cloud storage file systems (CEPH, GlusterFS)
- Work experience with cloud solutions;
- Ability to read Java code;
We offer:
- Improve the skill set and knowledge within the new and prospect technologies (Cloud vs. On-premise, etc.);
- Opportunities for career development;
- Professional growth in the international business environment;
- Opportunities for business trips to work in the direct contact with leading Telecom providers;
- Technical and soft skills trainings;
- Medical insurance for employees and medical insurance discounts for family members;
- Friendly multi-cultural and multi-language atmosphere (foreign language maintenance and enhancement);
- Sports activities and corporate events;
- Work in modern and spacious office;
- Salary will be discussed individually with the successful candidate;
Type of employment: full time
Навыки
- OSS/BSS
- SQL
- PostgreSQL
- MongoDB
- Apache Cassandra
- ITIL
- SLA
- CRM
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Вакансия опубликована 27 декабря 2024 в Алматы