Управление торговой компанией Группы Метинвест на рынке Беларуси: - складская и оптовая торговля металлопрокатом производства украинских предприятий; - управление складом с оборотом до 11 тыс.тонн в месяц; - реализация 140-200 тыс.тонн в год.

Achievements: • Developed and launched claims handling process in the Group including 4 sales companies and 5 manufacturing mills. • Implemented technical support and customer service system. • Managed projects of “Capturing customer’s value” under 5 of 12 project initiatives. • Developed KAM concept. • Implementation of product management: managing capacity utilization at the mills through order loads based on the sales margin. Functions: • Development and implementation of customers’ support system: development of action plans, concept of customer service improvements and its implementation in all the Sales branches. • Managing sales database, consolidation sales deals oriented on product, developing decision on mills workload, balancing sales volumes based on sales/market margin. • Implementation of KAM policy. • Development of technical support system and implementation of the technical audits, technical visits regulations. • Implementation of claims handling system and procedures within Sales Division and at sales companies within the Group and through customers. • Monitoring of the changes in requirements for the products of the Group, analysis of the customers’ claims and complaints for further improvement in quality of the products and quality of sales services. • Business processes regulations within the Sales Division: pricing, sales coordination, reporting, planning, actions plans with key accounts and customers development plans within Sales, manufacturing mills • Manage contracts fulfillment for steel products deliveries: development of the plans for orders release to manufacturing mills, making decisions on priorities in production based on strategic priorities, analysis of actual production and products margin, development of action plans for increasing sales profitability. • Claims and complaints management within the Group • Market forecasting and reporting: market and price for the period of a month to a year, reporting on market trends, methodology on reporting, planning, forecasting in sales, market and prices monitoring, expertise in Market Focus groups in product. • Manage financial covering of export deals by documentary credits. • Provide project management of sales initiatives in different spheres and processes, coordinate workshops within sales, make decisions on the results and effects of the projects.

Functions: • Planning and analysis of sales in quatro hot rolled plates, • Collaboration with sales channels in operational and strategic planning in sales; • Participation in sales strategy development in quatro plates; • Regulations in planning and forecasting processes, cooperation of functional departments in the Group. Achievements: • Implemented system of prioritization in sales planning. • Designed and implemented business process for sales companies cooperation within the Group

Achievements: • Launched Open-terms contract for US customers. • Participated in the process normal value calculation under Antidumping investigations in USA against Ukraine. • Implemented new methods of flatness measurement for US orders. Functions: • Sales of quatro plates to the North and Latin America up to 10-15K tons per month; • Technical inquiries of the Clients, • Negotiations on sales and post-sales service, • Investigation of claims and technical requirements; • Collaboration with manufacturers for production and despatch of North and Latin America orders; • Market study and monitoring of Clients' requirements.

Functions: • Sales of hot-rolled steel plates and square billets for export in total of 25-30K tons per month • Cooperation with banks on payment instrument for DanScan-Metal deals • Development of production and sales back office cooperation at DanScan rolling mill in Frederiksvaerk, Denmark • Recording of DanScan sales through warehouses , planning delivery of goods based on restrictions of railway and automotives. • Planning of the rolling schedule at DanScan rolling mill.

Functions: • Translation of the documents, technical documentation for steel products • Making contracts and sales documents for steel goods of Alchevsk iron& Steel Works • Coordination of sales and production communication on sales orders and contracts.