Managed the customer support operations, developing and implementing strategies aligned with the overall business goals. Led a team of 12 Team Leads and 240 Customer Support Associates, fostering a customer-centric culture focused on performance and development. Streamlined support processes, optimized workflows, and implemented new technologies to improve efficiency and customer experience. Analyzed customer data to identify trends and implement data-driven solutions to improve customer satisfaction and reduce churn. Collaborated with cross-functional teams to address recurring issues, improve product quality, and streamline support processes.

Leading support team. I am engaged in the development of Support Associates within the company. Also lead projects with other departments. Preparing a lot of analytics dashboard for work

I have supervised the quality of work of the support agent. Worked out complex cases with clients or partners.

Communication with customers, restaurants and couriers. Process customer requests and solve them instantly.

Check in / check-out of guests at the hotel, solving guest problems, if any, a report on the arrival of guests in the country, document management

Meeting guests, full control of the restaurant, cashier, preparation of reports, guest service

Бизнес и менеджмент , Маркетинг

ИтиФ, Маркетинг

Goethe Institut, курсы немецкого языка