Interaction with suppliers, contractors, vendors. Supporting project managers on current projects Identification and clarification of production needs in the refinement of software functionality, details of incidents for setting tasks to technical specialists; Formalization of tasks for escalation to vendors’ technical support. Creating cases (tickets), supporting cases, issuing solutions to customers; Establishing and maintaining contacts with production personnel and the first line of technical support services; Coordination of the parties' actions when testing modifications in functionality, team interaction; Data acquisition; Assistance to users in translating English documentation; Assistance to users in solving incidents with the implemented products and their use

Project preparation, realization support, and customer support on site. Interaction with suppliers, contractors, vendors. Identification and clarification of production needs in the refinement of software functionality, details of incidents for setting tasks to technical specialists; Formalization of tasks for escalation to vendors’ technical support. Creating cases (tickets), supporting cases, issuing solutions to customers; Establishing and maintaining contacts with production personnel and the first line of technical support services; Coordination of the parties' actions when testing modifications in functionality; Data acquisition; Assistance in translating English documentation; Development of VBA applications/scripts to prepare source data for transfer to TORO systems. Assistance to users in solving incidents with the implemented products and their use

Project management for the implementation of an Enterprise Content Management system based on the Documentum EDMS platform (700+ users). Software license and subscription management, license procurement. Development of business processes for hiring new personnel, integrated with the testing system. Administration and configuration of the EDMS on the EMC Documentum platform, support for directories, reports. Technical support for users throughout implementation and operation stages. User training (700+).

Intranet portal development, management, administration: Design, development of intranet web sites, integration with ERPю Development and implementation of desktop applications for a legal workflow system (VB) and web applications (PHP, PostgreSQL). Development and implementation of the technical library website (user orders of article scans, e-mailing users about completed scans), text parsing, etc. Technical support and development of additional modules for an analytical system for tracking the situation on the crude oild and fuel market based on the provided data (PHP, AJAX, GD), reports, cross-reports, user training.

Website development. Mock-up creation (Adobe Photoshop), layout (HTML, CSS), programming (PHP, JavaScript, jQuery). Experience with CMS Joomla, extending existing modules, etc. Virtuemart setup. Google API.

Development of the corporate website (PHP, AJAX) (front/backend).

Interviews, music albums/show reviews, advertising, fundraising, layout, website creation, content management, readers acquisition, distribution