- Gather and preprocess data from multiple sources; - Create dashboards and reports to communicate findings; - Provide data-driven recommendations to various teams; - Develop and execute a content plan aligned with business goals; - Optimize content for search engines and track performance; - Ensure content aligns with brand voice and value;

Duties: - Annotating and transcribing different types of images from social media; - Transcribing Russian audio content in a specialized tool TCS; - Reviewing source lines or strings of Geopolitical information and labelling specific words or phrases that may occur in the sentence that may identify a security threat; - Watching videos in Russian and Persian languages, translating them into English, and inserting comments/annotations to translation; flagging any potential slang, abusive or hateful content present in the video;

Duties: - Contacting potential clients to establish rapport; - Researching organizations and individuals to find new opportunities; - Increasing the value of current customers while attracting new ones; - Attending conferences, meetings, and industry events; - Developing quotes and proposals for clients; - Developing goals for the customer service team and business growth and ensuring they are met; - Training personnel and helping team members develop their skills; - Quality assurance of company’s services and products; - Managing customer service internal operations; - Managing large amounts of incoming inquiries; - Generating sales lead; - Identifying and assessing customers’ needs to achieve their satisfaction; - Building sustainable relationships and trust with customer accounts through open and interactive communication; - Providing accurate, valid and complete information by using Intercom; - Meeting personal/customer service team sales targets and call handling quotas; - Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; - Keeping records of customer interactions, process customer accounts and file documents; - Following communication procedures, guidelines and policies; - Taking the extra mile to engage customers.

Duties: - Company's website administration; - Informational update on the company internal portal; - Writing and proofreading texts; - Processing and placement on the site graphic and text contents; - Updating permanent site categories; - Monitoring internal web-sites; - Participation in the development of events for website promotion; - Participation in UX design and UX research; - Planning and implements web-based marketing strategies and campaigns via the company's’ websites; - Collaborating with web development and design teams; - Providing guidance on marketing-related aspects of the company's web presence; - Developing and expanding a company's web presence through social media, email, web advertising, and other online sources; promoting company's brand through these channels. - Drafting, implementing, maintaining, and revising online marketing campaigns to drive sales and revenue to the company. - Coordinating with other marketing and web-development team members to ensure active promotions and campaigns are represented on the websites; - Collaborating with web design, development, and content staff to monitor and improve search engine optimization (SEO) results for the companys’ web-sites; - Maintaining current knowledge of trends and developments in online marketing; - Assisting with budget preparation for the marketing department.

Duties: - Coordinating project "Peace begins with us" with cross- bordering countries Kyrgyzstan and Uzbekistan; - Providing translation of program reports from Russian into English, prepare, and assemble materials for quarterly reports; - Write updates and provide additional information for head office; - Providing assistance with implementation of country monitoring and evaluation efforts, working with the Country Director; - Providing support for Country Management team for implementation of project activities as conferences, seminars cross-border exchanges and trainings; - Supporting for proposal drafting, working in tandem with Country Director and Chief of Party to design high quality proposals for new program activities in English; - Preparing correspondence, reports and minutes from field-based conferences and discussion panels; - Other duties as were assigned.

Duties: - Assisting in conduction of financial and economic researches; - Verification and compilation of tested materials; - Assisting in assessment and consultation of students.

Duties: - Consulting and promoting the product brand; - Customer relationships; - Product Survey.

Business Administration, Finance and Marketing

4STAY, Volunteer

PO ASTI , Membership

KIMEP, Alumni

Moscow, Russia, Membership

UDEMY, Customer Service: Soft Skills Fundamentals