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Female, 44 years, born on 20 June 1981
Otengen-Batyr, not willing to relocate, prepared for business trips
Revenue Director, Branch Director
Specializations:
- Analyst
- Tourism manager
- Branch manager
Employment type: full time, part time, project work/one-time assignment
Work experience 25 years
December 2023 — currently
2 years 5 months
DoubleTree by Hilton Almaty
Almaty
Revenue Director
Controlling and managing Reservation Department, participation in revenue, credit, HOD meetings.
Making hotel revenue analysis, pricing strategy, forecast and analysis, yearly budget planning.
Continuous work with Booking.com, Expedia.com, Agoda.com. Work with Lighthouse, GRO, OnQ R&I, STR Global, Fornova systems.
March 2023 — December 2023
10 months
Hilton-Revenue Management System Support - Europe, Middle East, Africa (Hilton Corporate Office in Dubai, UAE)
International Analyst GRO Support (IDeaS G3)
Managing the customer service queue and responding with correct guidance on tickets logged by GRO RMS users across the world, support for Revenue Management Systems and related business processes questions on system functionality, data configuration, conceptual/analytical questions, collaboration and communication with IDeaS – A SAS Company, Amadeus, Lighthouse (former OTA Insight), learning the implementation and support processes, participating in team queue for knowledge sharing and seek assistance with challenging tickets in the queue, proactively identify tickets that need immediate escalation and providing timely resolution adhering to service level agreements of the team and Hilton.
November 2021 — February 2023
1 year 4 months
Doubletree by Hilton Almaty
Almaty
Revenue&Reservation Manager
Controlling individual and group reservation process, participation in revenue, credit, HOD meetings.
Making revenue analysis, pricing, forecast and analysis, yearly and monthly budget planning.
Duty Manager on weekends: checking rooms before arrival, controlling all departments work in the hotel, solving problems in difficult situations with guests. Continuous work with OTAs and TPIs. Work with Lighthouse, GRO, OnQ R&I, STR Global systems.
August 2021 — November 2021
4 months
Holiday Inn Express Almaty
Almaty
Pre-Opening Reservation Manager
Inventory information preparation for installation in PMS. Making competitor analysis, pricing strategy, SWOT. Downloading prices in Concerto. Reservation trainings to Front Office team, purchasing requests for guest and staff areas during pre-opening, supporting Sales Team with RFP process, involving in corporate clients meeting to receive more contracts for the property, individual and group reservation, following all the payment process from guests or companies to hotel. Work with OTAs and TPIs.
August 2018 — August 2021
3 years 1 month
Novotel Almaty City Center
Almaty
Revenue & Reservation Manager
Pre-opening rooms budget creation, preparation of pricing strategy and installation it to the TARS. Competitor analysis and SWOT. Preparation all the inventory information for PMS installation process. Direct participation in recruitment process of Reservation Supervisor and Reservation Clerks positions. Individual and group reservation, following all the payment process from guests or companies to hotel. Hotel landscape design organization. Helping with purchasing requests to other departments during pre-opening process. Continuous work with OTAs and TPIs.
January 2018 — May 2018
5 months
Almaty
Hotels, Restaurants, Food Service Industry, Catering... Show more
Pre-opening Revenue&Reservation Manager
Support in pre-opening process of all the hotel. Preparation of all the documents regarding DoubleTree by Hilton Almaty, checking room inventory according to brand standards, preparation of room types documents for the PMS installation.
February 2017 — May 2017
4 months
Royal Tulip Almaty
Almaty, www.royaltulipalmaty.com
Hotels, Restaurants, Food Service Industry, Catering... Show more
General Manager
Overseeing day-to-day operations in all the departments, ensuring employees work productively and develop professionally, controlling recruitment and training of new employees, providing solutions to issues (profit decline, employee conflicts, loss of business to competitors), maintain budgets and optimize expenses, opening Pastry Shop.
April 2016 — February 2017
11 months
Shera Park Inn
Almaty, www.sheraparkinn.com
Hotels, Restaurants, Food Service Industry, Catering... Show more
Reservation Manager
Pre-opening pricing preparation and installation in PMS. Making reservation trainings to Front Office team. Individual and group reservation, following all the payment process from guests to hotel. Working alone in department and being responsible for all the reservation process in 188 rooms. Continuous work with OTAs and TPIs. Work with Shelter and Travelline systems.
February 2015 — February 2016
1 year 1 month
Rixos Borovoe Hotel
Borovoye, rixos.com
Hotels, Restaurants, Food Service Industry, Catering... Show more
Revenue Manager
Making revenue analysis, pricing forecast, yearly and monthly budget planning, seasonal packages creation. Replacing Sales and Marketing Director for 6 months. Duty Manager during weekends: checking rooms before arrival, controlling work of all departments in the hotel, solving problems in difficult situations with guests. Participation directly in changing from Bed&Breakfast to Full Board basis in the hotel. Being responsible for the accommodation of delegations of head states CIS countries during summit in 2015.
August 2013 — December 2014
1 year 5 months
Gorki Gorod (Krasnaya Polyana)
Sochi, gorkygorod.ru
Public Services... Show more
Revenue&Reservation Manager
Participation in pre-opening the whole resort and preparation to Olympic and Paralympic Games Sochi 2014; Participation in pre-opening of Rixos Krasnaya Polyana Sochi, Sberbank Guest House and Apartments. Work with Olympic Committee and World Mass Media representatives. Revenue & Reservation Team Management (12 team members) in inventory of more than 1500 rooms, making reservation trainings to Front Office team, individual and group reservation, following all the payment process from guests to hotel, making revenue analysis, pricing strategy, creating seasonal packages. Work with Fidelio system. Work with TravelClick Channel Manager.
April 2010 — August 2013
3 years 5 months
Royal Tulip Almaty
Almaty, www.royaltulipalmaty.com
Hotels, Restaurants, Food Service Industry, Catering... Show more
Reservation Manager
Pre-opening reservation training to Front Office Team. Pricing and segmentation installation in PMS. Individual and group reservation, following all the payment process from guests to hotel. Reservation Department management. Mystery Guest identification. Duty Manager during weekends: checking rooms before arrival, controlling work of all departments in the hotel, solving problems in difficult situations with guests. Continuous work with OTAs and TPIs. Work with Opera, GoldRes, Travelcom, Lanyon systems.
December 2008 — April 2010
1 year 5 months
Almaty, www.holidayinn.com
Hotels, Restaurants, Food Service Industry, Catering... Show more
Reservation Clerk
Support in pre-opening process in Reservation Department. Individual and group reservation, following all the payment process from guests or companies to hotel, checking daily reports, daily collaboration with Front Office and Accounting teams. Continuous work with OTAs and TPIs. Work with Holidex, Opera systems.
May 2007 — November 2008
1 year 7 months
Gulnar Tour
Almaty
Public Services... Show more
Branch Director
Checking reports with airlines and agencies, making daily reports on tour packages sale and reports: air tickets, vouchers, insurance policies, discount cards; reporting and analyzing reports received from other branches on air tickets sale and granting in company head office, controlling of seats availability, and confirming of seats in reservation system – Master Tour; opening new office in Shymkent, Tour Leader in fam trip to Egypt. Managing the work in Aktau and Almaty offices. Making program training in Istanbul office.
August 2002 — April 2007
4 years 9 months
Almaty
Public Services... Show more
Branch Director
Organization of visa-support letters and registration for foreigners, planning and sales individual and group tours, hotel reservation around the world, team management, team member recruitment process, participation in fam trips in Turkey and Indonesia.
February 2000 — March 2002
2 years 2 months
The Regent Almaty Ankara in Kazakhstan (currently Intercontinental)
Almaty
Hotels, Restaurants, Food Service Industry, Catering... Show more
Telephone Operator, VIP Concierge
Receiving and transferring calls, ability to communicate with clients and solve problems of clients without losing interests of the company towards satisfaction of preferences of the clients. Providing all the business center facilities: copy, fax, typing, scanning, English/Russian translation. Working with Microsoft Office: Word, Excel, Power Point.
Skills
Skill proficiency levels
Driving experience
Driver's license category B
About me
1. English language course – “Soros” Language School - Intermediate course with excellence
2. The Second Prize in Republican School Olympiad on English Language in 1998
3. Guide course at Tourism Department of Almaty city and ASU after Abai
4. Secretary-Referent and Insurance Agent courses at Academical Educational Scientific-Production
Center
5. Seminar about qualification promotion of travel agencies directors at Tourism Department of Almaty city
6. Certificate of Basic Course Amadeus
7. Certificate of honor from Kazakhstan Tourist Association (KTA)
8. Certificate of honor from Business and Industry Department of Mayoralty of Almaty city
9. Certificate «Stay Real» - the Holiday Inn and Holiday Inn Express leading the Guest Experience
Training
10. The diploma and commemorative medal from the President of the Russian Federation for the
significant contribution to preparation and carrying out the XXII Olympic Winter Games and the XI
Paralympic Winter Games of 2014 in Sochi
11. Gratitude Letter from Management of Gorky Gorod resort during Olympic and Paralympic Games
Sochi 2014
12. Certificate from «ESTO» business school «How to raise the income of your company»
13. Gratitude Letter from Management of «Royal Tulip Almaty» hotel
14. Driving license of B category
15. Certificate of Stylist
Higher education
2005
Higher education
Kazakh Academy of Transportation and Communications after M. Tynyshpayev
Economical, Accounting and Audit
2001
Higher education
Almaty State University after Abai
Geographic-ecological, International Tourism
Languages
Citizenship, travel time to work
Citizenship: Kazakhstan
Permission to work: Kazakhstan
Desired travel time to work: Doesn't matter
