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Candidate
Male, 37 years, born on 18 July 1987
UAE, willing to relocate (Australia, Austria, Azerbaijan, Belarus, Great Britain, Georgia, Denmark, Other regions, Ireland, Iceland, Spain, Italy, Kazakhstan, Netherlands, New Zealand, Norway, UAE, Portugal, Russia, USA, Singapore, Ukraine, Switzerland, Sweden, Scotland), prepared for business trips
IT Service and Support Manager
Specializations:
- Technical support specialist
Employment: full time
Work schedule: full day, shift schedule, flexible schedule, remote working, rotation based work
Work experience 16 years 7 months
February 2019 — currently
6 years 2 months
Polarcus
UAE, www.polarcus.com
Industrial Equipment, Machine Tools and Components... Show more
IT Service and Support Manager
Reporting to Head of IT and responsible for managing the delivery of IT services and support needs related to critical vessel operations, including managing out-of-hours emergency support. Our 500+ users were located in the UK, SG, US, and UAE offices and offshore on eight seismic exploration vessels (ULSTEIN SX134 design). I was also responsible for the development and maintenance of efficient and optimized ITIL compliant service desk processes, prioritization, escalation, and resolution of IT service and support requests. Focus was as well on the introduction, maintenance of a service catalog and online portal to access these services. It was important always to monitor the costs of delivering IT services and recommend an IT service strategy and operational decisions that ensure services are fit for purpose and cost-effective.
Was interacting with: Firewall (PaloAlto), Hypervisors (Hyper-V, ESXi), Domain controller, Office 365, MS Exchange, Storage, Network and WiFi (Cisco Meraki), Antivirus (Sophos, Symantec), PBX (Alcatel), Security analyzers (DarkTrace), VSAT, Inmarsat Fleet 77, Iridium, ACS
Planned and participated in three port calls for vessels with the renovation of tens of IT systems on board. Was responsible for planning IT-related activities during docking, purchasing, and delivering of the hardware and maintaining communication with all parties involved in the jobs. Participated in such projects like VSAT maintenance (equipment, cabling, configuration), network hardware upgrade, WiFi upgrade, desktop upgrade, deployment of centralized digital signages on all decks of the vessel.
Key achievements
• Highest Annual Performance Review (ten positive 360 Feedback forms from all onshore & offshore departments
• Improved SLA for 24/7 support provided to 500+ users onshore and offshore resulting in improved interaction with offshore team and building stronger offshore team
• Designed new process that improved change and configuration management. Implemented system for CM requests
• Achieved streamlined patch & update management; IT security audits giving good trends & reduced vulnerabilities
• Finalized project targeted on the upgrade of outdated network equipment & A/P to Meraki for all offices and vessels
• Implemented & installed centralized digital signage system for all offices and vessels. Improved EHSQ awareness.
• Increased IT security by blocking USB access for mass storage devices in all offices and vessels. Defined use case, analyzed demands, negotiated and proposed alternatives
December 2015 — February 2019
3 years 3 months
UAE, www.acisit.com
IT, System Integration, Internet... Show more
Project Manager
Worked under ITIL Framework as IT Support Engineer of services on the basis of the Service Contract with LUKOIL International Services BV (Dubai Branch). Used HP Service Desk software for managing tickets and serving 1000+ employees. Positions:
• IT Project Manager / Senior Technical Expert. Performed initial contact with new customers. Gathered information regarding demands, created business proposals for companies with BOQ and documentation. Provided status reports regarding the project to top management and CEO. Participated as a project manager in the following projects: 1) Rotana. 35 Hotels. Implementation of McAffe CTP and Managed services 2) Time hotel – Checkpoint implementation and network configuration (8 hotels) 3) Movenpick - RES Automation. 4) Migrations of the datacentre, 5) Tape library implementation on the existed infrastructure. Was responsible for planning, controlling, resolving of project tasks, troubleshooting, closure
• VIP helpdesk engineer. Desktop/laptop software installation and configuration; Resolved tasks with licenses; MS Exchange; Active Directory; File Sharing; Outlook; McAfee antivirus; DLP and encryption; Desktop/laptop hardware maintenance and network support. Performed support during/before video conferences on the following equipment Crestron, Extron, Cisco TelePresence;
• Mobile systems (Blackberry) engineer on a helpdesk. Interacted with users in UAE and abroad, provided hardware, services, and server support. Supported Blackberry Enterprise Service (5, 10, 12) on the datacentres located in Dubai and Iraq. Performed hardware and software repair of mobile devices.
Key achievements
• Support of more than 1000 users in/abroad Dubai
• Outstanding work with the client. Highest KPI on the service desk system
• Received highest marks and feedbacks from the top management of Lukoil (Leading Russian Oil Company) with recommendation letters
• Recipient of letter of appreciation from Project Manager (Dmitriy Likhachev) for taking the initiative, performing a datacentre planning and migration procedures, and resolving problems with client and contractors at the position of Project Manager.
• Recipient of letter of appreciation from the Head of Service Desk and Support (Sergey Gnutov) for outstanding working performance on the client’s site, demonstrate a consistent commitment to supporting teamwork within the group.
September 2008 — December 2015
7 years 4 months
ULIM University
Chisinau, www.ulim.md
IT, System Integration, Internet... Show more
Senior IT Engineer
Worked under ITIL Framework as IT Senior Engineer of services.
• High security standards have been achieved with help of Kaspersky Endpoint Security with Security Centre. Managed the process of the antivirus deployment and integration in the infrastructure.
• Performed security audit after hacker attacks and elimination of consequences
• Created from the scratch and supported the following hardware, services and infrastructure: gateway and switching based on MikroTik, Linksys, CISCO; webserver (Apache, nginx, MySQL); file server(proftpd, samba); backup(rsnapshot); multimedia broadcasting system (linux +VLC); monitoring system (dude, munin), wireless seamless solution based on Mikrotik
• Migrated and used Cloud Solutions for processing mail system.
• Installed, configured and maintained more than 350 websites based on the different CMSs (Wordpress, Joomla, MODX)
Key achievements
• Was a key expert in tendering, buying and assembling of more than 500 computers, bought and imported from Korea.
• Planned, installed, configured and supported seamless wireless coverage based on Mikrotik network hardware in the building.
• Migrated email system to the cloud. Raised on 80%+ uptime and stability.
• Created a helpdesk based on Redmine software. Reduced time of approving procedures and delivering services and equipment more than in 3 times.
• Maintenance of 500+ PCs, laptops and peripheries equipment (printers, MFU, scanners, faxes, etc)
• Lead conversations and negotiations with IT partners.
• Integrated latest IT technologies and solutions in University.
• Performed business trips to Belgium, Romania, Germany, Korea, Ukraine, Russia for studying and cooperation.
Skills
Skill proficiency levels
Driving experience
Own car
Driver's license category BAbout me
IT Service and Support Manager with Master’s Degree specialised in IT solutions, networks, security, servers, Service Desk, and Project Management. Recent success supporting and maintaining client’s infrastructure & Service Desk functions ensuring on-time / to-scope solution delivery within UAEs’ reputed innovative marine geophysical company delivering high-end towed streamer data acquisition and imaging services from Pole to Pole. Highlights include:
• 15+ years of wide hands-on experience in IT Service Desk (ITSM processes model and methodology), server administration, firewalls and antiviruses, CCTV, LAN/WAN architectures, access control and IT security systems
• Holding 10+ records in Project Management & Delivery across different industries and various business areas (Oil & Gas, Maritime, Financial Institutions, Hospitality, Supply Chain, etc)
• Certified for offshore work and off-site projects worldwide. Deep knowledge of seismic and maritime IT operation’s needs, PPE and EHSQ best practices.
• Conducting three port calls for systems maintenance/upgrade. Seaman’s record book holder can sail with vessels
• Recognised for technical planning & decision-making that enhance efficiency, productivity within agreed SLAs
• Highest Performance Year on Year (YoY) based on annual reviews and recommendation from all previous jobs.
CORE COMPETENCIES AND TECHNOLOGIES
Systems Administration ♦ LAN\WAN ♦ VCS ♦ Virtualisation ♦ High Availability (HA) and Disaster Recovery (DR) Solutions
Inventory management ♦ IT Asset Management ♦ Patch Management ♦ Business Relationship Management ♦ IT Change management
Customer Service ♦ Process Improvement ♦ ITIL Service Management ♦ Technical Troubleshooting ♦ Performance Monitoring
♦ Wireless ♦ CCTV ♦ Systems Integration ♦ Backup and Restoration
Desktop and Laptop maintenance ♦ Web\CMSs ♦ Printing ♦ Mobile Device Management ♦ Security ♦ Penetration Tests
Project Management ♦ Team Coordination and Collaboration ♦ Languages (fluent Russian and English, basic Romanian and Ukrainian)
Snapshot of Technologies:
Windows Server 2012/2016 (Clustering, AD, Exchange, Group Policy, HA/HP, IIS, DNS, DHCP print/terminal services)
Linux Server (gateway, web, file, backup, multimedia broadcasting, DHCP, samba, postfix/qmail)
VSAT and Telecoms ♦ Inmarsat Fleet 77 ♦ Iridium satellite connections
Intellian v240m antennas ♦ Sealink Sealink iDirect \ Intellian VSAT Mediator
ManageEngine Service Desk ♦ Desktop Central ♦ ADManagerPlus ♦ Office 365 ♦ Exchange ♦SharePoint
♦ Hyper-V ♦ ESXi ♦ HP and Dell Rack Servers ♦ Storages NAS ♦ Dropbox Enterprise
Cisco Meraki ♦ PaloAlto ♦ Mikrotik ♦ Ubiquiti Networks ♦ Hikvision ♦ Alcatel PBX
DLP ♦ Encryption ♦ End Point Protection ♦ Kaspersky ♦ Sophos ♦ Symantec
MFA ♦ Mobile Device Management ♦ Dark Trace Monitoring
Veeam ♦ rsnapshot ♦ Kali (Backtrack) Linux
MS Teams (administration) ♦ Skype For Bussines ♦ Crestron ♦ Extron ♦ Cisco TelePresence
Wordpress ♦ MODX ♦ Joomla
EDUCATION
Master’s degree in Science and Computer Engineering. In total, three specialties in IT (Diploma is legalized in the UAE)
FREE INTERNATIONAL UNIVERSITY OF MOLDOVA (ULIM), CHISINAU, MOLDOVA 02/2013
Certifications & Courses (Full list available on request):
ITIL v3 Foundation Certificate in IT Service Management 04/2016
DUG Seismic Processing. Clustering, nodes, network storage, software (Perth, Australia) 2019
Microsoft. MS-100: Microsoft 365 Identity and Services 2019
Basic Offshore Safety Induction & Emergency Training (BOSIET) 2019
Sea Survival & First Aid 2019
Fire Prevention and control / Defibrillator / CPR Operator 2019
Helicopter Safety & Underwater Escape OSM12 (HUET) 2019
Business English B2 level. Eton University 2019
VMware VTSP 2016 03/2016
VMware VTSP - BC (Business Continuity 5.8) 03/2016
Veeam Sales Professional (VMSP) 02/2017
RST-700 RES Automation Sales Champ 02/2017
Cisco Certified Network Associate (CCNA) In progress
Korea IT learning (KoIL) (Seoul, Korea) 01/2014
Innovating Teaching and Learning of European Studies in IT (INOTLES) (Brussels, Belgium) 06/2014
Crossmedia und Qualitätsjournalismus (Passau, Germany) 10/2014
Routing Registry Training Course 08/2011
LIR Training Course 06/2011
MikroTik User Meeting in Moldova 06/2013
Microsoft Innovation Day 2013 11/2013
Higher education (master)
2013
Free International University of Moldova
Informatics and Engineering, Informational Technologies in Data Sending and Processing
Languages
Professional development, courses
2020
Eton University
Eton University, Business English B2 level. Eton University
2019
DUG
DUG. Perth. Australia, DUG Seismic Processing. Clustering, nodes, network storage, software
2019
Microsoft
Microsoft, Microsoft. MS-100: Microsoft 365 Identity and Services
2019
Falkon. OPITO
Falcon Dubai, Basic Offshore Safety Induction & Emergency Training (BOSIET)
2019
Falcon Dubai. OPITO
Falcon Dubai, Sea Survival & First Aid
2019
Falcon Dubai. OPITO
Falcon Dubai, Fire Prevention and control / Defibrillator / CPR Operator
2019
Falcon Dubai. OPITO
Falcon Dubai, Helicopter Safety & Underwater Escape OSM12 (HUET)
2017
RES
RES, RST-700 RES Automation Sales Champ
2016
PearsonVUE
PearsonVUE, ITIL v3 Foundation Certificate in IT Service Management
2016
VMware
VMware, VMware VTSP 2016
2016
VMWare
VMWare, VMware VTSP - BC (Business Continuity 5.8)
2014
KoIL
Seoul State University (Korea) , Korea IT learning (KoIL) (Seoul, Korea)
Citizenship, travel time to work
Citizenship: Moldova, Russia
Permission to work: Russia, UAE
Desired travel time to work: Doesn't matter