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ЗарегистрироватьсяБыла более двух недель назад
Женщина, 45 лет, родилась 20 апреля 1981
Алматы, готова к переезду, готова к командировкам
Supply Chain&Customer Service
Специализации:
- Менеджер по продажам, менеджер по работе с клиентами
Тип занятости: полная занятость, частичная занятость
Опыт работы 18 лет 6 месяцев
Июль 2019 — Апрель 2021
1 год 10 месяцев
Казахстан, www.takeda.com/ru-kz/
Медицина, фармацевтика, аптеки... Показать еще
Customer service specialist
1. Orders management
2. Managing of supply in 5 cluster countries
3. Account Receivables control
4. Analysis and Stock level control in Distributors warehouses
5. Cross functional communication with scope of departments for timely shipments (Finance, production, tender, regulatory, legal etc);
6. For existing&new partners - Due Diligence process, preparation of FSA and amendments.
7. Customer complaints follow up related to damaged or missing goods.
8. Ensuring update of daily sales report, monthly sales reports, activities and stock status at customers WH.
9. Audit support
Апрель 2019 — Июль 2019
4 месяца
Pharmaceutical company "Shire". Shire part of Takeda
Алматы
Медицина, фармацевтика, аптеки... Показать еще
Cluster Operation Lead
Interaction with key customers (distributors)
Tender documents preparation
Distributors Contract Management
Order Management
Customer Service
Cash Collection
S&OP leading
LCs/BGs Management
Demand Collection/Planning
Supply chain
Forecast Submission
Finance support
Work with SAP
Due Diligence process management
Shire and Takeda integration process support
Июнь 2017 — Март 2019
1 год 10 месяцев
Pharmaceutical Company "Shire"
Customer Support Lead
Manage relationship with local distributors
Distributors Contract Management
Order Management
Customer Service
S&OP leading
Demand Collection/Planning
Forecast Submission
Supply chain
Finance support
Due Diligence process management
Июль 2016 — Июнь 2017
1 год
Pharmaceutical company "Baxalta". Baxalta part of Shire
Медицина, фармацевтика, аптеки... Показать еще
Senior Customer Service Specialist
Manage relationship with local distributors
Tender documents preparation
Distributors Contract Management
Order Management
Customer Service
Cash CollectionS&OP leading
LCs/BGs Management
Demand Collection/Planning
Forecast Submission
Supply chain
Finance support
Work with SAP
Due Diligence process management
Февраль 2014 — Май 2016
2 года 4 месяца
Baxter International Inc.
Senior Customer Service Specialist
Interaction with key customers (distributors)
Tender documents preparation
Distributors Contract Management
Order Management
Customer Service
Cash Collection
S&OP leading
LCs/BGs follow up
Finance support
Responsible for product demand planning and accuracy
Supply chain
Work with SAP
Baxter/Baxalta spin off: C3ME system set up support and testing for CIS region
Март 2013 — Декабрь 2013
10 месяцев
Pharmaceutical Company “GlaxoSmithKline”
Алматы
Customer Service Specialist
• Shipment orders processing
• Negotiations with key customers (distributors)
• Interaction with forwarders
• Control of terms of shipments
• Development of optimal scheme of shipments
• Payment receivables monitoring
• Preparation of shipping documents
• Analysis of current stock (positive release requests, blocked status stock control)
• Regulation of the current issues and problems with distributors
• Work with SUN
• Cooperation with registration department on current registration issues with products
• Monthly report on KPIs and sales loss
Сентябрь 2012 — Март 2013
7 месяцев
Pharmaceutical Company “GlaxoSmithKline”
Алматы
Supply planner
• Manage seasonal planning and campaigning with the factories and demand
• Manage stock levels for New Product Demand and relaunches/discontinuations. Identify and work with National Account Managers, artwork and marketing in resolving residual and slow moving stock issue.
• Liaise with central Consumer Supply Chain departments, Marketing, Regulatory etc to ensure all requirements are coordinated for pack introductions/changes.
• Managing product information data (all logistics data, pallet configuration, net/gross weight of unit/case/pallet etc
Июнь 2008 — Сентябрь 2012
4 года 4 месяца
Pharmaceutical Company “Eli Lilly Vostok S.A.”
Алматы
Customer Service Specialist
• Negotiations with key customers (distributors)
• Interaction with forwarders
• Control of terms of shipments
• Development of optimal scheme of shipments
• Negotiations and contract (corresponding addendums) conclusion for imported pharmaceuticals
• Calculation and placement of orders from distributors in SAP
• Payment receivables monitoring
• Preparation of shipping documents in SAP
• Monthly analysis of product availability on customer’s stock by the way of receiving the monthly report from them
• Processing and providing information about goods arrival to destination
• Analysis of current stock and order placing for production
• Responsible for Single Import License for the non-registered products or with registration expiry
• Responsible for Tender documents preparation
• Regulation of the current issues and problems with distributors
• Preparation of Contracts/addendums, official letters
Август 2005 — Сентябрь 2008
3 года 2 месяца
Pharmaceutical Company “Eli Lilly Vostok S.A.”
Assistant to Area Manager
• Reception of calls, visitors, correspondence
• Control of incoming and outgoing correspondence (registration and etc.)
• Holding business correspondence in English and Russian
• Translation of documents (from Russian/English into English/Russian)
• Arrangement of business meetings and negotiations
• Planning work schedule of the Area Manager
• Booking airway tickets, hotels, arrangement of transfer from/to the airport
• Visa support (preparing letter of invitation, visa prolongation, registration of foreign citizens)
Сентябрь 2002 — Сентябрь 2005
3 года 1 месяц
“Universal Oil Filed Supply Holding”
Translator-secretary
• Translation of technical documentation in oil and gas
Навыки
Уровни владения навыками
Высшее образование (Бакалавр)
2003
Высшее образование (Бакалавр)
Алматинский Институт Языка и Перевода
Переводческое дело, Бакалавр
Знание языков
Повышение квалификации, курсы
2001
Курсы английского языка
Корпус Мира, сертификат
Гражданство, время в пути до работы
Гражданство: Казахстан
Разрешение на работу: Казахстан
Желательное время в пути до работы: Не имеет значения