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Была более двух недель назад

Женщина, 45 лет, родилась 20 апреля 1981

Алматы, готова к переезду, готова к командировкам

Supply Chain&Customer Service

Специализации:
  • Менеджер по продажам, менеджер по работе с клиентами

Тип занятости: полная занятость, частичная занятость

Опыт работы 18 лет 6 месяцев

Июль 2019Апрель 2021
1 год 10 месяцев

Казахстан, www.takeda.com/ru-kz/

Медицина, фармацевтика, аптеки... Показать еще

Customer service specialist
1. Orders management 2. Managing of supply in 5 cluster countries 3. Account Receivables control 4. Analysis and Stock level control in Distributors warehouses 5. Cross functional communication with scope of departments for timely shipments (Finance, production, tender, regulatory, legal etc); 6. For existing&new partners - Due Diligence process, preparation of FSA and amendments. 7. Customer complaints follow up related to damaged or missing goods. 8. Ensuring update of daily sales report, monthly sales reports, activities and stock status at customers WH. 9. Audit support
Апрель 2019Июль 2019
4 месяца
Pharmaceutical company "Shire". Shire part of Takeda

Алматы

Медицина, фармацевтика, аптеки... Показать еще

Cluster Operation Lead
Interaction with key customers (distributors) Tender documents preparation Distributors Contract Management Order Management Customer Service Cash Collection S&OP leading LCs/BGs Management Demand Collection/Planning Supply chain Forecast Submission Finance support Work with SAP Due Diligence process management Shire and Takeda integration process support
Июнь 2017Март 2019
1 год 10 месяцев
Pharmaceutical Company "Shire"
Customer Support Lead
Manage relationship with local distributors Distributors Contract Management Order Management Customer Service S&OP leading Demand Collection/Planning Forecast Submission Supply chain Finance support Due Diligence process management
Июль 2016Июнь 2017
1 год
Pharmaceutical company "Baxalta". Baxalta part of Shire

Медицина, фармацевтика, аптеки... Показать еще

Senior Customer Service Specialist
Manage relationship with local distributors Tender documents preparation Distributors Contract Management Order Management Customer Service Cash CollectionS&OP leading LCs/BGs Management Demand Collection/Planning Forecast Submission Supply chain Finance support Work with SAP Due Diligence process management
Февраль 2014Май 2016
2 года 4 месяца
Baxter International Inc.
Senior Customer Service Specialist
Interaction with key customers (distributors) Tender documents preparation Distributors Contract Management Order Management Customer Service Cash Collection S&OP leading LCs/BGs follow up Finance support Responsible for product demand planning and accuracy Supply chain Work with SAP Baxter/Baxalta spin off: C3ME system set up support and testing for CIS region
Март 2013Декабрь 2013
10 месяцев
Pharmaceutical Company “GlaxoSmithKline”

Алматы

Customer Service Specialist
• Shipment orders processing • Negotiations with key customers (distributors) • Interaction with forwarders • Control of terms of shipments • Development of optimal scheme of shipments • Payment receivables monitoring • Preparation of shipping documents • Analysis of current stock (positive release requests, blocked status stock control) • Regulation of the current issues and problems with distributors • Work with SUN • Cooperation with registration department on current registration issues with products • Monthly report on KPIs and sales loss
Сентябрь 2012Март 2013
7 месяцев
Pharmaceutical Company “GlaxoSmithKline”

Алматы

Supply planner
• Manage seasonal planning and campaigning with the factories and demand • Manage stock levels for New Product Demand and relaunches/discontinuations. Identify and work with National Account Managers, artwork and marketing in resolving residual and slow moving stock issue. • Liaise with central Consumer Supply Chain departments, Marketing, Regulatory etc to ensure all requirements are coordinated for pack introductions/changes. • Managing product information data (all logistics data, pallet configuration, net/gross weight of unit/case/pallet etc
Июнь 2008Сентябрь 2012
4 года 4 месяца
Pharmaceutical Company “Eli Lilly Vostok S.A.”

Алматы

Customer Service Specialist
• Negotiations with key customers (distributors) • Interaction with forwarders • Control of terms of shipments • Development of optimal scheme of shipments • Negotiations and contract (corresponding addendums) conclusion for imported pharmaceuticals • Calculation and placement of orders from distributors in SAP • Payment receivables monitoring • Preparation of shipping documents in SAP • Monthly analysis of product availability on customer’s stock by the way of receiving the monthly report from them • Processing and providing information about goods arrival to destination • Analysis of current stock and order placing for production • Responsible for Single Import License for the non-registered products or with registration expiry • Responsible for Tender documents preparation • Regulation of the current issues and problems with distributors • Preparation of Contracts/addendums, official letters
Август 2005Сентябрь 2008
3 года 2 месяца
Pharmaceutical Company “Eli Lilly Vostok S.A.”
Assistant to Area Manager
• Reception of calls, visitors, correspondence • Control of incoming and outgoing correspondence (registration and etc.) • Holding business correspondence in English and Russian • Translation of documents (from Russian/English into English/Russian) • Arrangement of business meetings and negotiations • Planning work schedule of the Area Manager • Booking airway tickets, hotels, arrangement of transfer from/to the airport • Visa support (preparing letter of invitation, visa prolongation, registration of foreign citizens)
Сентябрь 2002Сентябрь 2005
3 года 1 месяц
“Universal Oil Filed Supply Holding”
Translator-secretary
• Translation of technical documentation in oil and gas

Навыки

Уровни владения навыками
Negotiation skills
SAP
Английский язык
MS Outlook
Customer Service
Written Translation
Driving Licence B
Пользователь ПК
Деловая переписка

Высшее образование (Бакалавр)

2003
Высшее образование (Бакалавр)
Алматинский Институт Языка и Перевода
Переводческое дело, Бакалавр

Знание языков

Казахский — Родной

Английский — C2 — В совершенстве

Немецкий — A1 — Начальный

Повышение квалификации, курсы

2001
Курсы английского языка
Корпус Мира, сертификат

Гражданство, время в пути до работы

Гражданство: Казахстан

Разрешение на работу: Казахстан

Желательное время в пути до работы: Не имеет значения