-Processing specifications and technical tasks. -Selection of equipment according to the customer’s task or specification -Create and quote specs by using cisco tools -Create a complete description of a particular equipment at the customer’s request -Consulting the customer on issues related to our product -Maintaining reports and submit them on a weekly basis to our supervisor -In cases of a customer’s request for equipment installation, have practical skills and knowledge of configuring cisco products

Handles computer technology queries by answering calls, gathering the requests from emails and user filled forms. Identifies issues, categorizes, and records them and provides basic troubleshooting. Monitors and escalates issues, acts as point of contact for users and other IT specialists. The SD agent works closely with IT engineers and analysts from all other IT groups to accomplish more complex tasks. Incident & task creation, their tracking and resolution, account maintenance, system upgrades, and data migrations; Ability to handle multiple client requests simultaneously and meet tight customer deadlines. Identify opportunities to further leverage the corporate resources, tools, and best practices. Perform periodic performance reporting to support capacity planning. Writing technical documentation; delivering written documentation, including procedures, user manuals and quick reference guides; delivering electronic documentation, including Web content and Computer-based trainings. Follow IT and Corporate IP and safety policies.

Helpdesk 1st and 2nd level support, accepting, processing, and delegating user requests in ITSM by remote support and user end support. Request and incidents managing, application support. Pearson Vue test center administrator – candidates admitting, registering, exam scheduling, rescheduling, troubleshooting, candidate’s cases solving, contacting with Pearson Vue. Cisco Unified Communications Manager (CUCM) administrator – adding & managing new users and devices, managing connection problems, Cisco jabber deploying. Office 365 portal administrator – creating new users, contacts, groups, shared mailboxes, access permissions, assignment of licenses. Sharepoint administrator - creating and decommissioning of sp sites, setup the policies and rules. Providing remote support. Active directory administrator – adding users, creating network folders, user’s permissions management. Network management – creating rules and access granting in Fortigate, Cisco Access points managing. Host & storage management – backups, file servers, and virtual machines deploying and managing. Company’s partner status management – communicate with the Partner companies, tracking the deadlines of partner status extending, passing exams for the partner status extending. Participation in large projects for installing and configuring software for enterprise level companies.

QA internship Manual testing of web appliacation. Watching logs and searching of vulnerabilities and bugs. Familiarizing and working with Kubernetes container orchestration system. Sending test requests by using postman.

Helpdesk, local area networks, engaged in the prevention of computers, remote support

volunteer and technical support

Meeting with guests, translator Language support