• Supporting sales target scales in Kazakhstan; • Organizing sales visits to Travel Agencies, Corporate Companies; • Developing effective relationships with external parties such as travel agencies, tourism companies, government departments, individual agents and trade companies; • Providing support, necessary guidance, coaching and trainings to the travel agencies on new products, Accel Aero system and other issues. • Maintaining accurate records of sales monthly and annual of travel agents; • Attending trade exhibitions, conferences and meetings; • Collaborating with Marketing and PR departments to coordinate marketing campaigns and activities; • Providing Management with oral and written reports on customer needs, problems, interests, competitive activities to help in the forthcoming promotions and offers; • Reviewing sales performance& preparing weekly sales report; • Signing contracts with new travel agencies to grow sales and revenue; • Identifying new opportunities to maximize sales adopting different channels. • Comparing Sales with other airlines; • Working with Revenue Management Department, negotiate fares for single and group reservations; • Preparing Agent Parties; • Attending team meetings and sharing best; • Makes telephone calls and in-person visits and provide presentation to existing and prospectus customers; • Analyzing market trends and being up-to-date of new applications, technical services, and competitive activities; • Expedites the resolution of customer problems and complaints; • Reporting directly to Regional Sales Manager;

• Maintaining complete and support records of all sales agreements, contracts and quotes for the hotel as per Holiday Inn Policies & Procedures; • Having a good understanding of contribution margins for each product, and work with respective heads of departments to maximize Operating result; • Measuring, interpreting, prioritizing and evaluating the effectiveness of acquisition activities of the Sales staff so as to achieve / exceed the objectives as outlined in the Annual Marketing and Business Plan; Operational Responsibilities • Maintaining a perpetual analysis of key accounts to have a thorough knowledge of competitive marketing, business strategies in the market and of competitive cities, destinations outside Almaty for specific business segments; • Continuously adding and updating the perpetual database of local group, catering and conference leads and ensure implementation of an efficient and targeted acquisition program; • Entertaining and ensuring that Sales staff entertains potential and current customers based on business priorities; • Eensuring a high level of exposure of the hotel through direct sales solicitation, telephone contact and written communication; • Exploring new markets and potential accounts for follow up by Sales staff; • Ensuring that rates are loaded into the Property Management System or other programs and files accordingly when signed corporate rate agreements are returned to the hotel; • Ensuring that all credit and collection procedures that have been established by the hotel are implemented according to the Credit Policies & Procedures; • Attending monthly credit meetings ensuring that all necessary follow up is presented in a concise and efficient manner; • To ensure that an accurate database is maintained for all term contracts and that this database is integrated with the database on Accounting & Finance and updated weekly; • Ensuring that the Sales team projects a warm, professional and welcome image; • Being to be demanding and critical when it comes to departmental standards.

• Being to meet and exceed sales targets set in the monthly and yearly forecasts and to direct all efforts to maximizing the complex’s revenues and profits in rooms, food & beverage and other operating departments; • Having a good understanding of contribution margins for each product results and work with respective heads of departments to maximize operating results; • Maintaining complete and support records of all sales agreements, contract and quotes for the complex as per policies & procedures; • Being to define and target key accounts in an assigned territory, utilizing the special sales and catering database and develop appropriate and effective sales solicitation strategy with the team members assigned to me; • Submitting annual personal business plan to the GM; • Increasing the number of customers staying at the complex by establishing an excellent relationship with both travel agencies, corporate clients and prospective clients defined as per the sales solicitation program; • Entertaining potential and current customers based on business priorities; • Sending and establishing prices (rates) and corporate agreements to Clients; • Constantly feeding the team with new information, ideas and creative thoughts; • Attending functions, both external and internal to ensure that Spa Resort 8 Lakes is well represented in the local market; • Ensuring a high level of exposure for the complex through direct sales solicitation, telephone contact and written communication. • Ensuring that all credit and collection procedures that have been established by the complex are implemented following the established credit policies & procedures; • Ensuring that the sales team projects a warm, professional and welcome image; • Being flexible and carrying out any other duties, as and when required.

• Directing all sales activities for Sales Managers to ensure that they meet and exceed the assigned goals of the Marketing Plan; • Having a thorough knowledge of competitive marketing, sales and advertising strategies, pricing, rate structures and further hotel developments planned for the city; • Prepairing and administering the sales and marketing budget and maintain the expenditures within the prescribed limits as approved; • Measuring, interpreting and evaluating the effectiveness of marketing activities and re-evaluate programs on an ongoing basis, and to maintain the effectiveness of these programs in achieving the objectives of the Marketing plan, and to alter them, where necessary, to meet changing priorities and needs of the hotel; • Preparing and updating quarterly report; • Being responsible for providing General Manager with Sales information to assist in formulating the Annual Business Plan; • Iincreasing occupancy, average rate and profits of the hotel through planning, guidance and training of hotel sales personnel. • Maintaining personal contact with key customers and to back-up the activities of any member of the business development team when required; • Assisting in the training of the employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency; • Responding to any changes in the departmental function as dictated by the industry, company or hotel.

• Developing a network of local contacts to stimulate event business for the Hotel, solicit and obtain new accounts as well as maintain existing clients; • Responsible for selling catering services to businesses, organize special meetings, reservations, menu planning/development, and requirements for convention facilities, which include coordinating audio visual services; • Assistance in managing overall budget for catering services; • Analyze and project budget needs and operate within budgetary guidelines; • Managing sales calls effectively to generate more revenue for the events department, work very closely with the catering service team to run events smoothly and professionally.

Shipping and wholesale and retail sale of dietary supplements of American company NSP Introduction and relevant paperwork.

• Working closely with Sales Manager to promote and sell guest rooms and meeting facilities by following Sales Procedures in order to build hotel occupancy and revenue • Primary focus is inside sales and includes coordinating meeting room details, incoming inquires, pro-active sales calls for new business, etc.; • Presents a high standard of integrity, service and hospitality at all times to promote the culture to customers and co-workers.

• Distributing sites of works between workers, estimated quality of work of each worker; supervising process of service of visitors according to service standards; • Supervising write-off, storage and careful use of all equipment and adaptations; • Watching that all procedures connected with cash desk of restaurant, were strictly observed, helped with planning of the weekly of restaurant and the work schedule; • Carrying out control over observance of service regulations of the equipment; • Supervising observance by workers of labor and industrial discipline; • Carrying out training in the form of instructing before the service beginning, provide direct control over giving of dishes and drinks.

• Observing labour discipline (come in time on a workplace, leave only after the shift termination, do not leave halls without supervision and a good reason); • Preparing halls for opening: cleaning of tables, chairs, arrangement of spices on tables); • Serving tables, according to the established standards (packing of napkins, arrangement of plates, glasses, and etc.); • Meeting and serving visitors on receptions, banquets, cocktails, buffet tables and spets-actions; • Acquainting visitors with the menu, accept the order, assist in selection of alcohol products, according to the chosen dishes; • Working with the checks of visitors by the rules established in hotel; • Serving tables according to the established standards, carrying out control over observance of service regulations of the equipment, the personal relation, appearance and a behavior manner provided a high degree of service of visitors.