Консультирование клиентов онлайн по вопросам здорового образа жизни и питания. Составление индивидуальных программ питания.

• Offer interpretation services for all types of situations, most common assignments are court procedures, police interrogations and investigations, hospital and clinic visits, political asylum investigations and municipal operations. • Providing professional consecutive interpretation for business meetings, delegations and study visits as well for courts, lawyers, police authorities, the Migration Board and counties and municipalities.

Organise and monitor the spa operations. • Leading spa team of 22, 12 treatment rooms • Prepare a budget for the Spa Department and submit it to the management. • Maintain fresh, effective programs to consistently retain and grow customer. • Responsible for preparing training programmes and the training for the team. • Planning and implementation of staff scheduling, holidays, sick leave. • Development and implement policies, procedures and job descriptions. • Analyze training needs to design employee development programs • Create solutions aimed at increasing retail and customer retention. • Organise marketing events. • Organise departmental meetings. • Maximise employee motivation • Coordinate the spa reservation system to ensure that it operates at maximum efficiency. • Ensures that all Spa facilities and equipment are maintained according to Axelsons Spa standards. • Claim the quality of all services and develop and implement ideas for improvement • Address any guest demands and complaints related to errors in practice or information related to products, massage, sales and services and take corrective action. • Monitor the quality and marketing development of all cosmetics, consumables and services and make changes and replacements as needed.

• Luxury property rentals for vacations and congress • Ensure and provide flawless, upscale, professional and high class service experiences • Oversee and coordinate all arrivals and departures of the guests • Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery • Promote all amenities, conviniences, programs and events offered in Cannes • Analyse customer feedback and provide strategic direction to continuously improve overall rating • Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to • React promtly to guests requirements and inquires

Ensures that all Spa facilities and equipment are maintained according to Canyon Ranch standards. Leads the creation and management of the revenue, payroll and expense budgets for the Spa Departments. Inspires and participates in the creation of new spa and sports services, ensuring that Canyon Ranch maintains and extends its industry-leading position. Oversees management development and training programs for staff. Works with operations management to develop and implement service training techniques and procedures. Establishes performance goals and evaluates performance of spa team, assists and approves counseling and performance reviews of all Spa Staff Manages all operational aspects of Spa retail. Develops and assures maintenance of efficient record keeping for guests and services Actively serves on various onboard leadership committees. Performs or assigns any other reasonably related duties to ensure guest satisfaction, the effective operation of the Spa. Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management.

• Organise and monitor the spa operations. • Prepare a budget for the Spa Department and submit it to the management. Prepare daily, weekly and monthly reports and submit them to the Hotel Management. • Create solutions aimed at increasing sales. • Keep track of trade fair programmes, take part in the fairs, promote the features of the Spa Centre in the best manner and represent the Spa Centre. • Monitor the quality and marketing development of all cosmetics and consumables used for spa services and make changes and replacements as needed. • Organise departmental meetings. Maximise employee motivation (package and product sales) and organise marketing events. • Maintain continuous with the hotel’s department managers and ensure flow of information for issues that are important in terms of operations. • Coordinate the spa reservation system to ensure that it operates at maximum efficiency. • Claim the quality of all services and develop and implement ideas for improvement • Evaluate customer demands and complaints, inform the concerned persons of any shortcomings identified and find solutions. • Address any guest demands and complaints related to errors in practice or information related to products, massage, sales and services and take corrective action. • Responsible for preparing training programmes and the training for the team. • Carry out all responsibilities related to the quality management systems implemented at the facilities.

• Reporting to the 1st Purser & Director of Operations • Leading a team of 15-17 • Staff Scheduling • Implement quality assurance in all aspects of treatments • Promote products with an aim of increasing sales and revenue • Prepare sales targets and budgets • Staff Payment & Stock Management & Business Marketing and promotions • Implement procedures and policies • Reception/Concierge Duties including setting staff incentives • Provide enhanced training in areas of retail, product, treatments and customer service

• Reporting to the Spa Manager & Director of Operation • Leading a team of 20-21 • Managing the welfare and wellbeing of all departmental employees, promoting the professional career development of the team • Achieve revenue targets and deliver sales training to the team • In charge of the maintenance, security, computer systems, cleanliness and appearance of the department(s), both front and back of house • Handling guest complaints as per company policies

• Assist in maintaining optimal staffing levels and adhere to budget/forecast guidelines. • Planning and implementation of staff rotas, staff scheduling, holidays, sick leave. • Development and implement policies, procedures and job descriptions. • Analyze training needs to design employee development programs • Prepare personnel forecast to project employment needs. • Identify staff vacancies. Managing staff of 40. • Reception training, presentation, policy and standards set-up, booking, customer service and hospitality. • Overseeing of staff accommodation

• Manage overall operations of the spa • Ensure client experience is proficient including bookings, payments, and consultation cards • Comprehends budgets, operating statements and payroll progress reports as needed • Manages supplies and equipment inventories within budget. • Maintains cleanliness of spa and related areas and equipment. • Manage customer feedback effectively to ensure continuous service and programme improvement