Located in a prime location, available for hotel guests, and guests from the city, the spa has a big emphasis on privacy and exclusivity. Has 5 treatment rooms, a swimming pool, state of the art gym, an exercise studio and 2 relaxation areas. I am responsible for overall performance of the spa. Reporting simultaneously to owning company and to hotel management.

Six Senses spa was located in The Ritz-Carlton Almaty, offered a complete range of wellness packages and beauty programs to rejuvenating the body and mind. It was the only spa in country who worked with visiting practitioners from all over the world. Spa was also worked with internationally known product houses, such as Nannic, Margys, Organic Pharmacy, Anika and Charm d'Orient. I was responsible for overall management of the spa, reporting directly to owning company and to Six Senses Headquarters. Spa was de-branded in July 2019 and the management was handed over to hotel.

I was responsible for overall running and financial performance of the spa (seasonal operations with high and low season, 20-25 team members, 2 floors, 12 treatment rooms, 2 spa suites, indoor pool, 3 outdoor pools, aquapark, a thermal zone, state of the art gym with a separate group class studio. Available to hotel guests, walk in guests and 100 club members) and Recreation department of the Resort, including outdoor facilities with a separate team of life guards. • Spa GOP growth by 18%, exceeding the budget goal on GOP by 8% for 2017 • Employee Engagement Survey by Gallup increased from 3.1 to 4.4 out of maximum 5 points • New product line, treatments and seasonal menu introduced for 2018 summer season • Host hotel during the World Cup 2018 Reporting to General Manager of the hotel and to Regional Operations Manager from Resense (Spa Management Company)

I assisted the hotel management in pre – opening of health club and spa with separate sections for male and female guests. Usual duties include recruiting for all spa positions, full snagging and induction of the facilities, liaising with all the necessary rectifications with regional office and follow up with maintenance department and outsource construction companies and etc.

I was responsible for the overall operations and financial performance of a 3000 square meter 24 treatment rooms Spa with membership fitness center with average 50 guests per day. My main duties were daily operations, scheduling, performance reviews of the staff, on job trainings, preparing and implementing monthly marketing plan, monitoring membership sales and keeping accurate membership track, stock orders and expense control, Budgeting, monthly P&L review with Regional Operations director and with hotel management etc.

I was responsible for overall running of the Spa and Wellness center of the hotel with 20 employees, 500 members and guest turnover of 200 pax per day. Reporting to General Manager of the Hotel. • Organized new activities • Club Management system improvements and integration • Access Management System • Designed attractive Membership programs to retain the existing ones and to attract new clients • Increased the number of active members by 30% in 2 years • Revenue growth by 20% in 2 years • Daily guest visits increase by 50% in 2 years

As an Assistant Club Manager, I was responsible for smooth day to day running of the Fitness Center with 2000 active members and daily client turnover of an average of 400 visits. I was supervising the teams of Receptionists, Attendants, Trainers and Service contractors. My main responsibilities included but not limited to reinforcing SOPs, Stock orders, inventory check, ensuring high level of customer service, monitoring PT sessions, tracking group classes, proper maintenance of all equipment, cleanliness etc. I was also working closely with the Membership office of the health club and was carrying the operations as an acting Membership manager. During my time at Hyatt Hotels Baku, I held various positions in Health Club and Spa Department of the hotel before promoting to Assistant Manager role, including Guest Services Attendant, Fitness Trainer and Team Leader.

Business Administration, Management

Tourism and Social Cultural Service, Tourism and Social Cultural Service

CIDESCO, CIDESCO certification in Spa and Beauty Management

Raison d'Etre, Spa Management

Azerbaijan Body Building Federation, Fitness Trainer