Design and create content for a suite of SaaS products that is used by investment banking clients to meet their regulatory compliance requirements.

Partial clients list: Aarhus University, Denmark; Crush Republic, USA; SourceHov, USA; GPSMyCity Inc., USA, The Translation Gate, Egypt, Netceuticals, Singapore

Program management of documentation projects. Gathering requirements, coordinating with stakeholders, project planning, tools selection, resource assignment, development, and delivery, recruitment, training, and conducting appraisals. • Established an integrated team of technical writers, learning developers and UI professionals from a pool of individual contributors spread across the organization • Developed unit-based pricing for documentation and learning services that helped slash 30% of documentation overhead costs for projects • Redesigned an insurance underwriter’s web-based documentation (used by motor insurance underwriters in Europe) to reflect user workflow as opposed to the existing functional flow of documentation • Helped multiple projects make the transition from documentation using Word to structured authoring tools • Transitioned documentation projects from Europe to India, helping establish transition plan including establishment of documentation team, shadowing plans and final handover • Established a Proposal Writing Center for supporting Global Sales