Nurofen, Strepsils, Durex, Contex | Kazakhstan - Led all Supply Chain and Customer Service (CS&L) operations — from demand planning to nationwide distribution and customer delivery. - Oversaw import and export processes, including customs clearance, regulatory documentation, and registration of pharmaceutical and medical products. - Successfully launched a pharmaceutical warehouse from scratch, ensuring full compliance with GDP (Good Distribution Practice) requirements and passing certification audits. - Managed the country-level budget, optimized costs, and continuously improved OTC (Order-to-Cash) processes to support national productivity goals. - Built and strengthened customer relationships by ensuring operational excellence and transforming service quality into a competitive advantage. - Developed and coached the local CS&L team, ensuring strong talent engagement, capability growth, and succession planning. - Held full accountability for customer service operations and performance, consistently achieving target OTIF (On-Time In-Full) service levels. - Ensured product availability through effective inventory planning, warehouse stock control, and management of obsolete and slow-moving inventory, with strict adherence to FIFO / FEFO principles. -Led end-to-end transportation logistics, managing multimodal flows including rail, road, and air transportation. -Led the full S&OP cycle, aligning Sales, Finance, and Operations to ensure consistent demand and supply planning and timely decision-making. -Improved service level and supply reliability through structured planning processes and KPI management (Service Level, OTIF, Inventory). -Improved demand planning to ensure product availability and reduce stockouts. -Managed end-to-end demand planning and inventory processes, driving product availability, reducing stockouts, and supporting business continuity.

- Designed and implemented supply chains aligned with business strategy, market dynamics, and cost optimization. - Planned and optimized transport routes across Central Asia based on trade flow efficiency and cost-effectiveness. - Managed import/export processes, ensuring compliance with licensing, transit permits, and customs regulations. - Coordinated warehouse operations across multiple cities, maintaining optimal stock levels and ensuring timely inventory counts. - Led complex customs audit.

- Managed product allocation, international transportation, import/export procedures, warehouse receiving, and in-country distribution across five markets. - Planned and optimized cost-effective transport routes based on trade flow analysis. - Oversaw proper handling of expired or damaged goods (SLED) in accordance with internal compliance and disposal procedures. - Supervised timely and accurate inventory counts across all local warehouses. - Maintained shipping records and provided distributors with packaging and shipment history upon request. - Supported warehouse supply orders and ensured uninterrupted material flow to distribution centers. - Participated in major public tenders with strategic clients including SK-Pharmacy, the National Cardiac Surgery Center, and NNMC ambulance services.

- Conducted sourcing, tendering, bid evaluations, and purchase order (PO) processing. - Reviewed and negotiated contract terms to secure best value and risk mitigation. - Maintained vendor master data and supported local purchasing initiatives. - Ensured timely expediting in coordination with materials and logistics teams. - Collaborated cross-functionally with Finance, Legal, and Operations to align procurement with company goals and compliance standards.

- Undertook the tasks of receiving calls, take messages and routing correspondence - Maintained executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel. - Maintained diary, arrange meetings and appointments and provide reminders - Prepared expense reports - Issue invoices - Assisted with preparation of Agreements and Proposals from draft to "ready to sign" - Assisted in Tender Preparation Process - Conducted internal procedures for new clients and engagements - Participated in meetings and taking minutes