JOB RESPONSIBILITIES 1) General administrative: - Monthly payrolls submission - Monthly schedule for the Residences team - Attendance tracking - Vacation plans - Translation of any correspondence, relevant policies and procedures, rules and regulations from/into Russian - Upkeeping and maintaining of all administrative files (Employee files, owners files, daily checklists, rules and regulation, licenses, permits and contracts etc. - Filling in purchase orders and store room requisitions (MC) - Organization and coordination with the Director of Residences events/social gatherings and promotions for Residents 2) Learning coach: - Coordination training and development within department - Scheduling and coordinating trainings - Ensuring that all employees are certified - Training tracking, communication the progress and compliance of all trainings with HR - Meting new employees, preparing and conducting day 21 matrix - Conducting daily line-up - Conducting monthly departmental meetings, preparing meeting agenda/presentations, taking minutes 3) Front of the house duties: - Continually maintaining guest files in Mystique; Building Link; Opera; Owners database; Update information, record incidents, delete unusable data, merge duplicate records, etc. - Check in/out procedures - Preparation and organization of welcome baskets/notes/amenities for owners/their families/friends. - Attendance appointments with Residents, taking notes, translation and follow up in writing for any Residents request, suggestions, complaints - Assistance on covering concierge desk if necessary

• Marketing communications, advertising (TV, radio and internet), promotion, public relations, sales • Hotel services promotion • Managing, development and production of projects (events) from proposal right up to delivery, on time, within budget, that meet and exceed expectations. Supervising the work of all departments (restaurant, hotel, bowling, spa) • Comunication with clients, drafting budgets, setting and maintaining timelines and priorities on every event. • Communicating, maintaining and developing client relationships • Planning and organazing accomodation and other services. • Monitoring the quality of guest services; • Monitoring of financial transactions, settlement systems • Dealing with customer complaints and comments

•Event marketing, special-events setups •Developing marketing strategies based around theme nights, entertainment and special events •Assistance to foreign customers(verbal translations) •Printing and assemble all table menus, place cards and tent cards as needed •Making table reservations •Promotion

•Written and verbal translations •Work with bilingual documents •Organizing meetings •Organizing focus-groups Participation in presentations, exhibitions, seminars, and other marketing events. •Interaction with foreign clients – business correspondence, handling requests •Organizing diaries and planning and scheduling proper appointments •Book air/train tickets and hotels •Filling openings •Posting openings information in the appropriate Internet sources, newspapers •Preparing different letters