Main responsibilities:

• Undertake eChannels Implementations and customer 2^nd line support.
• MultiCash and HSBCnet customers phone support

Requirements:

• Overall understanding of all aspects of IT support and Group IT procedures and standards
• Strong understanding of business requirements within HBKZ
• Honors degree or professional qualifications in a relevant field
• Minimum of 1 years experience in IT
• Excellent communication skills (fluent spoken and written English a priority)
• Self-starter with tenacity to achieve results